Their customer service has been above and beyond anything we've experienced in the past with an internet provider. The installer, George, was just awesome and went out of his way to walk me through all the steps of what he was doing during the install. He was not rushed and took his time to answer any and all questions I had as he was completing the connection.
I’ve worked from home most of my professional career and reliable Internet is vital. Prior to Element8, the fiber option we had was limited to very slow speeds, so we switched to satellite service which was just not cutting it. Now that Covid has hit, my wife is also working from home. Element8’s timing was perfect moving into our neighborhood. We joined and are glad we did. The customer service is unbelievable.
The consideration and pure care from you guys is amazing! Never would've thought a company would go out of the way like this. It's a huge stress relief knowing that I will be able to keep my job! Thank you so much from the bottom of my heart. Everyone from element8 has such pure hearts and I can't thank you enough!
E8 has been a great internet provider with unbelievable speeds! They have went above and beyond to make it an enjoyable experience for me! Element 8 has great service technicians that are super knowledgeable with great attitudes and always ready to help!
We make a difference in every community we serve, not only by bringing unparalleled connectivity to the community but by breaking barriers. We are so adamant that we founded an entirely separate 501(c)3 non-profit named Rising Tide Initiative to serve these communities without restriction.
Our social initiative helps small business owners grow their businesses.
It's not a photo opportunity; it's just how we do business. The business is for the betterment of everyone involved.
"We will do more than merely live up to our values. We are teaming up to provide a level of value throughout the business that is uncommon anywhere. We believe connectivity to the internet's global infrastructure can create a ripple of positive change throughout the communities we serve."
The founding team met while completing their Executive Master's in Business Administration at Texas Christian University. But, there's no discrimination against other universities. To be clear, we can't promise complete impartiality when it comes to which football team we are cheering on!
Our senior leadership brings decades of experience at scale and growing successful businesses. The team's background includes high-speed connectivity, global emergency telecom planning, rapid network deployment and defense, Internet of Things design, DFARS compliance, DIA joint venture development, executive protection, and military and civilian law enforcement.
That's only a small part of the story: the incredible team and partnerships help keep telling the rest of the story.
Our team focuses on providing the best workplace possible in the industry:
Culture of Leadership
Engaging, and Fun
Flexible Remote Work Policy
Recent Team Awards
Entrepreneur of The Year
Top 40 Under 40
Dallas Innovates Feature
To connect people with the information of the world, with ease. Through a revolutionary experience, we promote poverty reduction, learning, remote work, communication, entertainment, and access to all services for daily life in the digital age.
A thriving, innovative telecom company that re-defines industry norms to provide a new and radical experience.
Through investment in people, leading technology, and innovation, we will secure our place in people's homes for decades to come. Keeping these priorities in proper order will ensure a timeless strategy for our growth and families.
These core priorities enable our team and clients to enjoy a fun, engaging, and sustainable culture to grow an impactful company. The impact extends beyond our team and clients - but also to the communities we serve.
The E8 Experience
Traditionally, Internet Service Providers sustain their business model based on overselling service to the end-user. That's why often you don't get what you pay for from your provider.
In a nutshell, other providers count on you not using the services that you purchase! If you do, you might find that your streaming video services buffer or an excruciating hold time while you wait to resolve an issue.
We have re-imagined the traditional Internet Service Provider to create a provider that we want to use ourselves. That means honesty and transparency in all aspects of the business, including pricing and speeds. But, even more, it means an organization dedicated to providing superior service in all areas.
Why are we different?
We are an Internet Experience Service Provider (IeSP) focused on providing an unparalleled customer experience and access to reliable, fast, and private internet.
A basic Internet Service Provider is a company that provides individuals, and other companies access to the internet.
We have reimagined what it means to be an Internet Service Provider. Element 8 is an IeSP that uses various technologies to provide internet to the end-user and a proprietary ecosystem of services and protection designed with you in mind. Don't just take our word for it: get in touch.
We Secure Your Private Information, and Don't Share
Element 8 has a broad depth of experience related to Cyber Security and privacy. Our team leadership previously or currently holds senior-level positions in the armed forces. We understand how mission-critical data is to our communications. And, we strive to create a new level of quality to protect your private communications.
Our team has participated and lead emergency telecom planning globally, DFARS compliance, securing sensitive data, DIA joint ventures, executive protection, and military and civilian law enforcement. Through our collective experience, we've adopted the same level of enthusiasm in protecting your private information. Our security protocols far exceed that of many other service providers.
We will never share or sell your information.