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Frequently Asked Questions

Got questions? We've got answers! Check out some of our common questions below, and if you can't find a satisfactory answer, don't hesitate to reach us directly.

What kind of services do you offer?

We offer home and commercial internet packages. But, much more than that we offer a new experience of a service provider surpassing all known standards.

How does my home installation work?

As soon as you sign up with us, your service order is reviewed by the Element 8 Service Installation Team. After we verify that we can provide you a quality internet connection at your residence, your installation is assigned to a technician. This verification and assignment generally take 1-2 business days. The technician will then contact you between 2-3 business days to schedule your installation. Please note there must be someone at least 18 years of age at the home. Please allow 2-3 hours for setup.

Do I have to supply a router or is it provided by Element 8?

We have different routers you will be able to choose from depending on your preference and will supply them for you. If you prefer to provide a router, we will help to set it up for you.

What does the equipment on the outside of my residence look like?

Our equipment is a device under 12 inches high and under 6 inches wide and will be installed on the roof of your residence or business.

Is online gaming supported?

Yes, you can enjoy playing games on your PC, Playstation, Xbox or any other online console on all Element 8 Internet plans.

How many devices can my internet support online concurrently?

The number of devices depends on the service plan you have chosen. If you want to stream video and also run other devices online at the same time, our higher bandwidth plans are recommended.

Will your services work with Netflix, Hulu, Amazon Prime, ESPN+, Twitch and other HD videos?

Yes. If you do a lot of streaming on multiple devices we suggest one of our higher bandwidth plans.

Can I upgrade or downgrade my plan?

Yes, you can make changes to your plan at any time and the changes will be reflected in your next billing period.

Is there a limit to the amount of data I can use?

No. In contrast to other carriers, Element 8 does not limit your data.

How does Element 8 Internet compare to 3G/4G/5G cellular Internet?

Cellular Internet services often cap their data, which results in overage charges. At Element 8 we do not cap our data. You have one monthly fee regardless of the amount you choose to use.

How does Element 8 Internet compare to satellite internet?

Satellite internet has high latency which results in poor quality for any type of video streaming, video-chatting, online gaming, or other types of higher bandwidth uses. Also, much like cellular internet, data caps will be applied after your monthly data is consumed and overage charges as well as speed reduction will occur until your next monthly cycle begins. With Element 8 Internet you can watch movies, stream music, and play games all month long with unlimited data usage.

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